and everything else you oughta know
We take our agreements, your trust & privacy seriously . . . thanks for reading through everything below
So, take a look-see and read through all the vows and agreements we’ve made to you–and what you’re agreeing to with us through use of this site, subscriptions and purchases you may make, et al. Understanding and honoring our agreements with one another is an example of R.E.S.–P.E.C.T. Take care &TCB
Just a little bit of background music to get you started . . .
The terms “we”, “us” and “our”, “North Arrow”, “TNA” refer to North Arrow Consulting and Services, LLC.. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site.
The term “personal information” is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.
North Arrow and North Arrow Journeys provides a blogs where users can read articles about personal growth, writing, entrepreneurship, business growth and a service where users may purchase online classes, workshops, subscriptions and products related to non-licensed professional services pertaining to education, entertainment, personal development and small business management a service where users may purchase digital products related to education, information, entertainment and small business management (the “Service”).
Information We Collect
Product Orders. We collect a variety of personal information with each product order. This includes:
Your name, address, email address and phone number. This information is shared with our e-commerce software providers to ensure the delivery of your order. We use your email to communicate with you about your order and to manage our customer relationship with you. When you place an order you may be added to our mailing list from which you can unsubscribe at any time using the unsubscribe link in each email or by contacting us at support(at)thenortharrow(dot com).
Your payment information
We collect payment information for each order but we do not store payment information on TNA servers. Your payment information is securely communicated to and processed via our e-commerce software providers.
All personal information collected for an order is used for the fulfillment of that order and to manage our customer relationship with you.
We only collect the personal information you voluntarily provide to us which may include:
Your email address in order to subscribe to our mailing list; Your name, email address and/or social media profile in order to post a comment on our blog via third party provider, Disqus; Your full name, email address and message in order to contact us via our contact form.
Activity. We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.
Cookies. We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.
How Your Information is Used
The information you provide is used to process transactions, send periodic emails and improve the service we provide. We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.
Third Party Links
Security Measures. We maintain security measures to protect your personal information from unauthorized access, misuse or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.
Sharing. Please be aware that when you use our Site to post comments and share other information, any information that you provide may not be secure and can be collected and used by others. As a result, you should exercise caution before you make such disclosures.
How to Update Your Information
If you opt-in to our mailing list, the option to unsubscribe will be included in every email. You may also access and correct your personal information and privacy preferences by contacting us with your request at support(at)thenortharrow(dot)com.
Notification of Changes to this Policy
You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. Updates to this Policy will be posted on this page.
North Arrow Consulting and Services, LLC
Support (at) thenortharrow (dot com)
Terms of Service -- Our Pact + How It Is
The terms “we”, “us”, “our”,“TNA”, “The North Arrow”, “NAJ” and “North Arrow Journeys” refers to North Arrow Consulting and Services, LLC. The term the “Site” refers to TheNorthArrow.com and NorthArrowJourneys.com and all online class sites connected with North Arrow Consulting and Services. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site. North Arrow Journeys provides a website where users can read articles about personal growth, writing, entrepreneurship, business growth and a service where users may purchase online classes, workshops, subscriptions and products related to non-licensed professional services pertaining to education, entertainment, personal development and small business management (the “Service”).
Use of TheNorthArrow.com or NorthArrowJourneys.com, including all materials presented herein and all online services provided by North Arrow Consulting and Services, LLC. (“TNA”), is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service and/or ordering a product from the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
Use of the Site + Service
To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site. Users under the age of 18 are not and have not been solicited intentionally and are not rendered services.
Information provided on the Site and in the Service related to marketing, small business management and other information are subject to change. TNA makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current or error-free. TNA disclaims all liability for any inaccuracy, error or incompleteness in the Content.
In order to use the Service, you are required to provide information about yourself including your name, email address, username and password and other personal information. You agree that any registration information you give to TNA will always be accurate, correct and up to date. You must not impersonate someone else or provide account information or an email address other than your own. This is important, and if you choose to breach this agreement, you will be dealt with appropriately through whatever legal means available and appropriate. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction, and we cannot imagine why you would. Just don’t. TNA reserves the right to refuse service based on your provision of inaccurate account information.
You may use the Site and Service for lawful purposes only. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction. Follow the laws; all of them. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only.
You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law. In other words, we’re watching and you’re responsible—100%—for your actions.
Refusal of Service
TNA reserves the right to refuse service to any order, person or entity without obligation to assign reason for doing so. For real. Unfortunately, you’ve got to plan for the weird stuff. TNA reserves the right to limit the number of participants in any given online class or workshop. TNA may at any time change or discontinue any aspect or feature of the Site or Service.
We will email you to confirm the placement of your order and with details concerning product or service delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible. We want you to have your stuff as much, or more than you want it. Please, just let us know.
If you’ve signed up for a month-to-month subscription with us, the subscription renews automatically and your credit card will be charged the fees stated at the time of purchase (or the introductory rate during introductory period). Price may change at the end of your subscription period. Your subscription will start as soon as your credit card is successfully charged.
If you have signed up for an online class or workshop, confirmation that we have received your order and payment does not constitute acceptance into the class or workshop. We will email you separately to confirm that you have been accepted into the class or workshop.
Cancellations, Refunds & Returns
All sales of digital products downloadable upon confirmation of purchase are final, including limited-time 30 day premium content. All live online workshops, courses & trainings being given during a specific time period are eligible for refunds for up to 7 days from the first day of class, and after that time period has passed, no refunds will be given. If you’d like to cancel a monthly subscription you have with us, you can do so any time, and you will not be charged effective the following month. Current payments remain with us and aren’t refundable.
We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions, because sometimes, typos happen, things are sometimes accidentally overlooked, and we fix it when we notice the error. We reserve the right to refuse or cancel any order with an incorrect price listing.
Material You Submit to the Site
You shall not upload, post or otherwise make available on the Site any artwork, photos or other materials (collectively “Materials”) protected by copyright, trademark or other proprietary right without the express written permission of the owner of the copyright, trademark or other proprietary right. The burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission and shall indemnify TNA from any claim against TNA resulting from your posting of Materials to the site. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations or rights of third parties.
TNA reserves the right to remove from the site any Materials submitted by you that it deems inappropriate for the site or that appears to violate these terms and conditions.
Intellectual Property Rights to Your Materials
TNA does not claim ownership of Material you supply to TNA. However, the act of posting Material to the site conveys an irrevocable, worldwide license to TNA to use and distribute the posted Material in connection with TNA’s websites and any related TNA publications. You retain copyright ownership and any other rights you may rightfully hold in any content that you submit through the Service. By submitting Material to TNA, you agree to hold TNA harmless from and against all claims, liabilities and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you.
Our Intellectual Property
All content provided on the Site and in the Service, including all products and all online class and workshop materials are the intellectual property of TNA. The content of the Site and Service are protected by United States trademark, trade dress and copyright law. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the content of the Site or the Service, in whole or in part without our prior written consent. You may not remove any trademark, copyright, or other notice from the content of the Site or the Service.
We reserve the right to immediately remove you from the Service, without refund, at to pursue all available legal remedies against you if you are caught violating this intellectual property policy. In plain English, please don’t steal any of our content and reposition it to sell as your own. That’s nasty thievery.
We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.
Limitation of Liability
You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the Site or Service. Additionally, TNA is not liable for damages in connection with (i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus or line or system failure; (ii) loss of revenue, anticipated profits, business, savings, goodwill or data; and (iii) third party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability.
The foregoing applies even if TNA has been advised of the possibility of or could have foreseen the damages. In those states that do not allow the exclusion or limitation of liability for the damages, our liability is limited to the fullest possible extent permitted by law. In no event shall TNA’s cumulative liability to you exceed the total purchase price of the Service you have purchased from TNA, and if no purchase has been made by you TNA’s cumulative liability to you shall not exceed $100.
Third Party Resources
The Site and the Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with TNA. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
Effect of Headings
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
No waiver of any of the provisions of this Agreement by TNA shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by TNA.
All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:
North Arrow Consulting and Services, LLC
Governing Law; Venue; Mediation
This Agreement shall be construed in accordance with, and governed by, the laws of the State of Kansas as applied to contracts that are executed and performed entirely in Kansas. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be Johnson County, Kansas. The parties agree to attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures.
Recovery of Litigation Expenses
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sub-licenseable or otherwise transferable by you. Any transfer, assignment, delegation or sublicense by you is invalid.
General Disclaimer | You Oughta Know
We’re an experts at what we do. We’ve absorbed a LOT–soaked in experience, education, discovered resources and influence, but most of all, we’ve lived an intense, yet powerful journeys. We’ve got the the experience. The skills. And the qualifications. However, a group nod is in order to the fact that we are not licensed psychologists, health care professionals or attorneys and our services don’t replace the care of psychologists or other healthcare professionals or attorneys (and we don’t endorse one professional’s skill & opinions over another, either). None of of the information you receive from us should be thought of or considered as replacement or comparative direction or advice. (And none of us has played any of those professionals on TV as yet, either.) With that comes the standard cotton-ball to the eyeballs disclaimer that, no, we cannot actually guarantee the outcome of your experience with our materials, events, and/or recommendations on our websites/blogs/email series, and our comments about the outcome are expressions of (our very personal) opinions only. We can guarantee you this, however: We will do our best to help you thrive, and we’ll do everything in the scope of our power and wheel house to help. Last, our advice and opinion is taken into account at your own risk, but for a proper analysis, hire a lawyer/doctor/other licensed professional–preferably one with a bona fide certificate on their wall. Because, you know, we’re all experts about our own lives, but they’re certified.
Affiliate Links Happen
Guess what? If you click on a link that we’ve provided, it might be a link to someone who will give us a commission if you buy something from their site. That means that we might get paid if you click on that link. And the reason we’re telling you this is because we want to be upfront with you, and because it’s illegal not to (So, you know, right side of the law and all.). There are referral pages that do not result in commissions, and links that appear on those pages are preambled with language that is honest–if we say we’re not getting a kickback on your click-through on one of our pages, we’re good for our word. Period.
That said, we promise to use any affiliate commissions earned for good causes: Things like reinvesting in this business to bring you even better resources, and quite possibly to get a quarterly pedicure. Because who doesn’t like having pretty pigs once in awhile?
Product & Offering Descriptions
We love our products, and we hope you do, too. That said, sometimes we might slip up, and sometimes, errors happen. Things like pricing or merchandise descriptions get mixed up, and then we look bad. While that stinks, what’s most important to us is that you’re happy. So while we can’t guarantee that all information on the site is always 100% accurate at any given time, if you do notice a mistake, please don’t hesitate to contact us and let us know. Since we can’t guarantee the products for your particular circumstances or purposes, nor the color, texture, size of anything you might find for sale on our site or offered at live events, we can guarantee that we’ll give you the best customer service we can to remedy the situation. Let’s all just be fair and kind to one another, how about that?
Now, no more smiling mid-crestfall
No more managing unmanageables
No more holding still in the hailstorm
Now enter your watchwoman